Are you looking for a clear understanding of our cancellation, return, and refund policies? We're here to help!

If you need to cancel an order, you can do so before the product has been shipped. We understand that circumstances may change, and we want to make sure you're completely satisfied with your purchase. In case of cancellation, you will receive a full refund. However, if the product has already been shipped out, we won't be able to cancel the order.

We stand behind the quality of our products and hope you'll be happy with your purchase. However, we understand that sometimes a return is necessary. We accept returns of products if you apply for a return within 14 days after receiving the product. To be eligible for a return, the item must be unused and in the same condition as you received it. It should also be in the original packaging and accompanied by a receipt or proof of purchase. Please make sure not to send it back to the warehouse of the logistics company or manufacturer as we won't take responsibility for that.

We're committed to providing you with the best service possible. If you're charged for shipping, it will only be once at most. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.

Our goal is to make your experience with us as positive as possible. If you haven't received your refund, please check your account statement again. The bank refund processing time may take up to 7-15 working days. If you have any questions, please don't hesitate to contact our after-sales staff at sale@comutic.com.

To get the return address, please contact our customer service team at sale@comutic.com. We're always here to help you.

We want you to be completely satisfied with your purchase. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. However, if the goods received are damaged or incorrect due to our reasons, you won't be required to bear the shipping fee.